Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at jvrelect@gmail.com. Please note that returns will need to be sent back to us at your own cost.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Items that was damaged after delivery. Please get in touch if you have questions or concerns about your specific item.

Warranties

All products should be installed according to product specific requirements,local regulations and by a Qualified technician. Warranty claims will be rejected if there is no documentary proof of how the installation was commissioned and certified by a Registered person

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.Refunds on products that was supplied correctly will carry a 15% admin fee. Please remember it can take some time for your bank or credit card company to process the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at jvrelect@gmail.com.